IT HELP AND DESKTOP SUPPORT

Provided by NJ cyber security experts

Managing IT services and secure network protection for your business, 7 days a week.

IT Helpdesk Support in New Jersey

If you’ve ever worked at a large company, you know that everyone pretty much has the internal IT helpdesk on speed dial – but most small companies are not quite as fortunate. Either they are stuck trying to take care of their network and computer problems themselves or they have a number to call where they will be billed by the hour for the smallest consultation.

As one of the top IT companies in NJ, we specialize in providing cost-effective and user friendly IT helpdesk solutions for small businesses. Whether you need help with desktop implementation, stabilizing your network, or managing client data off site, Network Security Group Inc. has over 20 years experience being the helpdesk “EZ” button, for organizations all over New Jersey.

To learn more about how we can provide IT help for your NJ business, please call our experts at: (844) 350-0384 ext. 2

NSGi IT HELPDESK COMPETENCIES

There is nothing our IT helpdesk won’t do to help your business to keep running. Here are some common issues that companies call us up for on any given day:

My computer is uh… uncooperative – While the language used here is often more colorful, our deep well of experience dealing with Apple and PC based issues on desktop and mobile, will have you back up and running fast.
I can’t access my data – Since good IT operations host their data on networked servers, the inability to access this data is usually a showstopper. We are set up to do all of this kind of work remotely, usually before you even put down the phone.

Data security measures for employees are lacking or non-existent.
Whether your employees are working on or off site, we will ensure each employee has a secure connection and access to the appropriate files they need by maintaining your VPN and access privileges.
Outdated and unorganized software. Our IT desk can answer any questions you have about your existing software and recommend program upgrades that will significantly speed up loading times and improve the organization of software data.
New technology integration. Adding new workstations for your employees should not give you a headache. Let us take care of everything from the computer wiring to installing programs used by the entire company like Google Chrome, Skype, Zoom or Microsoft Outlook. Also know that NSGi does not sell hardware or take markups on any equipment you may ask us to buy on your behalf.
Data loss and recovery. No matter how secure your network is, there are always incidents that are out of our control like power outages caused by storms or a hacker that just won’t quit. Our team has an answer for IT incident management and that is managed off-site data backups. With our backups in place, we can easily and almost instantly recover files that may have been erased accidentally.

The best part about having us as your sole IT service provider? When you call the helpdesk during business hours, there will always be a real person at the other end of the phone! No robotic voice message that gives you the runaround, until eventually you just have to leave a voicemail and wait hours (or even days!) until someone calls you back.

IT Providers That Truly Understand Small Businesses in NJ

As a small business ourselves, we understand the challenges that come with running a successful organization in the digital world. That’s why we’re committed to providing affordable, comprehensive and prompt IT support to your team whenever needed. The last thing you should have to worry about as a business owner is whether or not your IT team will be able to get your internet back up and running today – and how much it’s going to cost you out of pocket.

At NSGi, we don’t nickel and dime you over every little thing you need. For a low monthly fee per workstation, NSGi will provide up to 2 hours of included IT support, depending on how many workstations. Unless something really catastrophic happens (which is highly unlikely), you will never receive an astronomical up-charge. We’re here to be your IT service partner in the truest sense of the word.

Call (844) 350-0384 ext. 2 so we can provide IT help to your business, as early as today!

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